01684 212 020
support@phoenixamenity.co.uk

Guarantee

 

We have been supplying large quantities of grass seed, wildflower seed and plugs, fertilisers, top soil. Tree planting products, coir and erosion products, bulbs, hydroseeding consumables, to the landscaping sector over a number of years and we use this experience to ensure that the service, advice and products we supply are suitable and of a sufficient quality.

Although this minimises survival problems, there are nonetheless occasions – but these are truly few – when seed and plants do not get established after sowing and transplanting. It should be remembered that transplanting is not a natural process and many factors will influence its success.

In these situations we will resolve such problems efficiently and with honesty, fairness and integrity. If you are not happy with how the problem is being handled you should speak to our director.

We will try to establish the likely cause of the problem by discussion on the telephone. If the cause is not clear we may request digital photographs. In some circumstances we may be able to visit the site to inspect the seed bed ourselves.

If there was no fault or defect with the seed/plants supplied then the cause of the problem may be some other reason beyond our control: e.g. inappropriate choice of seed/plant for the site, unsuitable site conditions, inappropriate planting or maintenance, adverse weather conditions, damage by animals or machinery etc. In these circumstances we are unable to accept responsibility. We will, however, try to help at our discretion.

As an affiliate member of BALI we are recognised as a supplier to the landscape industry and as such continue to improve the range of products and services on offer to our customers